Monday, January 23, 2012

Fight or Flight Response

The very basic instinct of any animal in any situation is to decide whether to "stay" or to "run". The same basic decision applies to any social situation we face and most of the time the decision is made in the subconcious level. The salesman entering a prospect's office will trigger one of these response which will result in a sale or loss. The same split second decision is also made when faced with a potential flirt, do we like them enough to get to know them better or do we give them the cold shoulder?

Paralinguistics can be used to generate a favorable decision in either case. A warm and genuine smile, slightly leaning toward the other person, standing on their right, using their names in any occasion are very basic signals we can give the other party so they don't give a "flight response".

In today's world we also have to consider the way we dress as a part of the non-verbal communication process. The basic rule is to "dress the part". We have general stereotypes in our heads, the salesman, the manager, the handyman... A failure to conform to these stereotypes will result in a "flight response" as they will notice something isn't right. Remember, the flight response of a prospect is the flight response of your commision.
Personal hygiene or accessories can also tip the balance in one direction or the other. A handyman wearing a rolex or grease stain on a salesman's tie can be considered as alerts. Just as the sun tan around your ring finger will be an alarm for any flirt you might think of having.

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